SHIPPING & RETURNS

📦 1. Dispatch Time (Order Preparation) Processing time: After payment confirmation, we need up to [X] business days to pick, carefully pack, and dispatch your product. Shipping notification: Once the package is handed over to the postal service or carrier, you will receive an email with your tracking number.

🚚 2. Shipping Methods and Delivery Times Shipping options: We offer shipping via [Postal Service (PAC and Sedex) / Carriers / Courier service for region X]. Delivery time calculation: The total delivery time is calculated on the product page or in the shopping cart, varying according to your region and the chosen shipping method. Start of delivery period: Please note that the delivery timeframe begins on the business day following the order's dispatch.

💰 3. Shipping Costs Calculation by weight and ZIP code: Shipping costs are automatically calculated by the website system based on the weight of the items and your address's ZIP code. [Optional] Free Shipping: We offer free shipping on purchases over R$ [Amount] for the regions [e.g., South and Southeast / All of Brazil]. 🔍 4. Order Tracking You can track every step of the delivery using the tracking code sent to your email. You can also check the status by logging into your account on our website and accessing the "My Orders" tab.

🏠 5. Delivery Address and Attempts Accuracy: Please ensure you enter the delivery address correctly. We are not responsible for typos or incomplete information. Delivery attempts: Carriers make up to [X] delivery attempts at the provided address. If no one receives the package, it may be returned to our distribution center or made available for pickup at a nearby post office. Reshipping cost: If the product is returned due to an incorrect address or the recipient's absence, the cost of reshipping will be the buyer's responsibility.